Privacy Policy

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Privacy Policy of use, which together with our website Terms and Conditions govern Sunango’s relationship with you in relation to this website. 

The below policy will allow you to fully understand, how we use the data and personal information that we collect, when you are using our website. By using our website, you accept the particulars that are laid out below. 

A full breakdown of the privacy policy is as follows:
 

WHAT WE COLLECT, WHEN YOU USE OUR WEBSITE

  • Information about your visit to our website: this would include what IP address you were using, your location, how long you were on the site for and what pages or sub pages you visited.
  • Any transactions carried out on the website including information regarding purchases of our services. Names, addresses and date of birth of all passengers. Debit and Credit card details will also be stored on a safe and encrypted server. Should there be any special requests, this should be noted in the relevant area and this information will also be stored. 
  • If you complete a contact form, subscription form, newsletter, notification form or any other online form, then the information you provide will be stored. 

AGREEING TO COOKIES

  • A cookie is the wave of information between a web browser and a web server. The web browser may store information and then this information is recalled to the server each time a request is made. On the website there are three different types of storing methods that we use: Sessions can be deleted from your device when you have finished on the website. The reason why we use session, is to understand and track when you use the website. Persistent cookies can also be removed from your device, or this will happen automatically once it has reached an expiration date.
  • To understand how our website is being used, we may generate certain reports and this information is derived from you navigating and using the site. 
  • There is an option to decline the use of cookies on your device, however this may impact the usability of the site or the content that you are able to view. 

WHAT WE DO WITH THE INFORMATION WE COLLECT

Personal data can be used in various ways: 

  • To ensure that we are able to provide you with the best experience, we may tailor or personalise the website and pop-ups (if any.)
  • To provide confirmations, receipts, invoices and statements of any goods and or services that you purchased through our site.  
  • To send you commercial information about promotions and deals. 
  • To send you quotes, itineraries and other useful travel information. 
  • To send you personal marketing communication from our company and relative third party companies.  To stop these communications, it’s your responsibility to contact us so you can be removed from this. 
  • In terms of direct marketing your information will not be relayed. 
  • We may need to disclose personal information in accordance with the law, in relation to any legal procedures, or potential legal formalities. 
  • To protect ourselves from fraud or credit card fraud we may need to disclose information to defend ourselves.
  • In some cases we may need to provide personal information to our partners, agents, suppliers and or sub-contractors, but only within the permitted law and or as mentioned above.  
  • To the buyer of the goods or services that they are purchasing from us or thinking of purchasing from us. 
  • No personal information will be given to third parties and no personal data will be sold to third parties. 

WHO WE SHARE THIS INFORMATION WITH

  • As we may work with a number of suppliers, organisations and companies abroad, we may need to pass on personal information to them in order for your holiday to proceed. The countries maybe within the European Economic Area (EEA) or outside, in counties such as United states, Middle East, Far East, Japan and the Icelandic sub continents, which may have different or no personal data collection system or rules. 
  • As various suppliers are being used, your personal data will be provided to Hotel Providers, Airlines, Transfer companies, excursion companies or any other organisation which is involved in you taking the holiday. 
  • By providing us with these details and opting for us to be your travel provider, you agree to the above section (WHO WE SHARE THIS INFORMATION WITH) that your personal details maybe provided to third party companies should they assist with your holiday in any form. 
  • Furthermore, personal information submitted by you for the purpose of publication on this website, will be published via the internet and therefore may be accessible on the internet across the world. 

SECURITY

  • We take the security of our website very seriously and also monitor its usage. We take great care of your personal data, ensuring that everything inputted is encrypted and we use the most updated security procedures.  We operate a strong and secure server which requires various passwords and is firewall protected. However as with anything, we cannot give a 100% guarantee as sometimes in the unfortunate event, data can get lost.  
  • Any username or passwords created, are the responsibility of the user to keep and remember accordingly.

PARTNERS AND AFFILIATES

  • On some occasions, you may see that we are working with partners and or affiliates who have their own policies and procedures. We have no link nor responsibility towards their policies. 

UPDATED AND REQUEST OF INFORMATION

  • From time to time we may need to alter the privacy policy. All details will be updated on our website. An email regarding these changes may also be sent to you. 
  • As a customer, you may wish to request what information we hold about you. This request has to be made in writing to us and a 28 day period does apply. In addition we may charge a small administration fee for this. All details will be provided to you at the time of the request and no payment will be taken without your consent. 
  • It is imperative that should your contact details change, you notify us immediately as correspondence or emails containing vital information may not reach you.
  • In addition it’s imperative that we have your most recent and to update telephone number as we may need to contact you regarding your holiday or our after sales department may wish to contact you.  
In the event that your concern has not been outlined as above, please feel free to contact us on the below email or our postal address is:
 
Sunango.com . 144 Ewell Road . Surbiton . Surrey . KT6 6HE 
 
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